From the “Follow-up” module and “Emailing follow-up” tab, you can re-engage your respondents.
To do this:
- Click on the blue “Send a Reminder” button to the right of your sending. Note: When the “Send a Reminder” button is grayed out, it means that the sending has failed, and you cannot send a reminder to those recipients.
- Define a subject, a sender name (optional), and a reply email address (optional).
- In the “Reminder Type” section, you can choose to send a reminder “by filling” or “by contact.” If you opt for a reminder by filling, you are choosing to re-engage respondents who have not yet started your survey and/or those who are in the process of filling it out. If you prefer the reminder by contact, you must manually select one or more recipients.
- If necessary, personalize your message. Please remember not to delete the {{ url }} variable, which allows us to automatically generate the personal and unique link for your recipient. A warning message will prevent you from sending the email if this variable does not appear in the message.
- You can schedule your reminder by selecting the date and time of your choice.
- Click “Validate” to send your reminder or to save it if it is scheduled.
Your reminder will appear in the list of sendings with the label “Reminder.”
Note: You can save your email as a template by clicking on “Save as a New Template.”