CLASSIC VERSION – Why is email sending currently blocked on my account?

Sending emails from the Eval&GO platform means relying on an online reputation system that determines whether you are potentially considered a ‘spammer’ or not.

When you send your questionnaire from our sending platform, our service provider performs checks.
These checks involve selecting email addresses randomly from your recipient list. If you get more than 10% errors (invalid, incorrect, non-existent addresses…), the sending platform is blocked, and the following message appears:

Your access to the sending module is currently blocked.

You have too many incorrect email addresses to continue your sending. Therefore, we have blocked your access to the sending module. To regain access, please contact technical support via a ticket.

Initially, we invite you to send an email to support (as indicated) or a ticket to unblock your sending platform. Then, you can go to the ‘My Contacts’ module. By clicking on the gray ‘Export’ button on the right, you can export the list of blocked emails. You can also filter your contacts by clicking on ‘Filter’ and then ‘Blocked.’ You will get information about why your contacts were blocked by clicking on the ‘Blocked’ statuses. You can then delete your contacts in error.

Note: When you delete the error, the associated email address will also be removed from your contact list.

Please note: It is important to ensure that your contact list is qualified before attempting any new sending. Check that your addresses exist, are not invalid, incorrect, or misspelled.

These security measures are taken to avoid any risk of spamming, which would compromise our online reputation and that of all other Eval&GO users.